Terms of service
OVERVIEW
Welcome to Safeshell! The terms “we”, “us”, and “our” refer to Safeshell. Safeshell operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Safeshell is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with all policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, using, or interacting with our Services, you agree to these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence and that you have given us consent to allow your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing our products and services, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent that all information you provide is accurate, current, and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any third party.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display our products and services in our online store. However, please note that colors and product appearance may vary depending on your device type, display settings, and configuration.
We do not guarantee that the appearance or quality of products or services purchased will meet your expectations or exactly match the images shown in our store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Safeshell reserves the right to accept or reject any order at its sole discretion for any reason. Your order is only accepted once Safeshell confirms acceptance. We must receive and process your payment before your order can be accepted.
Please review your order carefully before submitting it, as Safeshell may not be able to accommodate cancellation requests once an order has been accepted. If we modify or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.
Returns and exchanges are governed exclusively by our Return Policy [LINK].
You represent and warrant that purchases are intended for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be listed in your order confirmation email.
Unless otherwise stated, listed prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.
Prices shown in our online store may differ from prices offered in physical stores or third-party online stores. Promotional campaigns may occasionally apply to our Services and may be governed by separate terms and conditions.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store and to promptly update such information as needed.
You represent and warrant that:
(i) the payment information you provide is accurate,
(ii) you are authorized to use the selected payment method,
(iii) charges incurred will be honored by your payment provider, and
(iv) you will pay all charges incurred, including shipping fees and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control.
Ownership and risk of loss transfer to you once the products have been handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in our Services — including trademarks, branding, text, graphics, images, videos, audio, product reviews, and their arrangement — is the property of Safeshell, its affiliates, or licensors and is protected by intellectual property laws.
These Terms permit you to use the Services solely for personal, non-commercial use. Without prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, or create derivative works from any materials on the Services.
Nothing in these Terms grants you any license or rights under Safeshell’s, Shopify’s, or any third party’s intellectual property rights unless explicitly stated.
All rights not expressly granted remain reserved by Safeshell.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or endorsements of any kind. We are not liable for any damages resulting from your use of optional third-party tools.
Your use of these tools is entirely at your own risk and discretion.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain materials or links to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of third-party websites.
We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products or services from third parties.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Safeshell is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are transactions directly between you and Safeshell.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Safeshell.
SECTION 10 – PRIVACY POLICY
Any personal information collected through the Services is governed by our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read these privacy policies.
SECTION 11 – FEEDBACK
If you submit ideas, reviews, feedback, suggestions, or other content (“Feedback”), you grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose.
You represent that:
(i) you own or control all rights to the Feedback,
(ii) you have disclosed any compensation received related to the Feedback, and
(iii) your Feedback complies with these Terms.
We may monitor, edit, or remove Feedback that violates these Terms or is otherwise objectionable.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our Services containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, shipping charges, delivery times, or availability.
We reserve the right to correct errors and update information or cancel orders without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services:
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for unlawful purposes,
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to violate laws or regulations,
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to infringe intellectual property rights,
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to harass or discriminate,
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to transmit false or misleading information,
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to distribute malware or spam,
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or to interfere with the security or operation of the Services.
SECTION 14 – AGENTS
This section applies if you use automated software, bots, or AI agents to access or interact with the Services.
Agents must properly identify themselves and comply with all technical requirements and restrictions imposed by Safeshell.
SECTION 15 – TERMINATION
We may terminate your access to the Services at any time without notice. You remain responsible for all obligations incurred prior to termination.
Certain sections of these Terms survive termination, including intellectual property, liability limitations, and indemnification provisions.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted, secure, or error-free use of the Services.
Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Safeshell, Shopify, and their affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Safeshell, Shopify, and their affiliates from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with any policies posted on our website, constitute the entire agreement between you and Safeshell regarding the Services.
SECTION 21 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer these Terms without restriction.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws applicable in the jurisdiction where Safeshell is located.
SECTION 23 – HEADINGS
Section headings are included for convenience only and do not affect interpretation of these Terms.
SECTION 24 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time by posting changes on our website.
Your continued use of the Services after changes are posted constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms should be sent to:
Safeshell
Hannah Al Najim
Aufeldgasse 23
9500 Villach, Austria
+43 676 3088272